Terms and Conditions

Version 2026-10-12.3 · Updated 12 October 2026. Enigma Marketing is operated by Syed Ahmed Imam Hashmi in Sindh, Pakistan. For scope, payment, complaints or cancellation, email [email protected]. Required supplier address disclosures appear at checkout and in applicable client documents.

Contract and scope

Checkout creates a non-binding order request, not an automatic subscription or instruction to start work. Deliverables, exclusions, timing, total fees, renewals, third-party costs and tax treatment are confirmed in writing before payment. The contract forms when both sides accept that offer. Enterprise/custom terms require review. Statutory rights are not waived by these terms or a buyer label.

Pricing and payments

Confirm your billing country; tell us if regional defaults are wrong. The domestic commercial reserve is part of our fee, not sales tax. Withholding is a configured estimate subject to agreed treatment. No sales tax is charged under the current configuration. Extra work requires agreement. Bank transfers are checked manually: uploaded receipts do not confirm funds. Order acknowledgement, payment request and paid invoice are distinct; paid invoices follow bank confirmation. No automatic debit is authorised.

Consumer withdrawal

Where applicable EEA/UK distance-contract rules apply to your service, you generally have 14 days from contract conclusion to withdraw without giving a reason. Other mandatory regional rights remain available. Send your notice before the deadline through the online withdrawal form, email or any clear statement. The form records your notice time. Suggested statement: “I withdraw from my service contract [reference], agreed on [date], name [name], contact [email].”

Covered consumer work does not automatically begin during the cooling-off period. Early performance needs a separate specific express request and the legally required information/acknowledgement; checkout collects no early-start waiver. A proportionate charge may apply only where lawful early performance was requested. Loss of withdrawal rights after full performance requires all applicable conditions. Digital-content exceptions likewise need their own valid consent and acknowledgement, not a blanket no-refund rule.

Easy cancellation and monthly services

Cancel online from your private order page or the cancellation link in our service emails. No phone call, explanation or retention conversation is required. You can also use the cancellation form or email [email protected]. We record when your notice arrives and provide a reference. We may verify identity to protect your account; cancellation is effective from the notice time once verified, not from a later staff approval. Future renewal payment requests stop. Payments are manual bank transfers; we do not automatically debit your account.

Our standard monthly-service policy uses whole service months, starting on the date agreed in your scope—not daily billing. When you cancel during an active paid service month, that current month remains paid and the service stays available through its end. We do not provide daily or unused-day proration merely because you stop using it. If you prepaid multiple months, unused full future service months are refundable. For example, cancelling during month two of a three-month advance leaves month two paid and month three refundable. If the paid service has not begun, unused service advances are reviewed for return. Completed separately agreed setup or project work is assessed under its scope, not treated as an extra monthly charge.

We reconcile advance refunds manually and return the verified refundable amount by the original bank payment route where practicable, normally within 14 days of cancellation. Any required payment-detail verification does not extend a statutory refund deadline. Finance confirms the unused periods, money received, withholding/tax adjustments and any separately agreed work; submission alone does not execute a bank refund. No new cancellation fee is imposed by this policy.

Mandatory withdrawal and refund rights

The standard whole-month policy does not override applicable consumer cooling-off, withdrawal, non-delivery, defective-service or misdescription remedies, or more favourable agreed rights. Where statutory rights require daily/proportionate calculation or a current-period refund, those rules apply. Valid statutory withdrawal refunds follow the applicable deadline, generally 14 days after notice under EEA/UK rules, using the original payment method unless lawfully agreed otherwise. Any lawful proportionate charge requires the necessary early-performance request and disclosures; checkout obtains no early-start waiver. One-time project cancellation remains subject to the agreed scope and mandatory rights.

Responsibilities and rights

Supply accurate requirements, lawful materials and access, timely inputs and approvals. Scope changes are quoted. You retain rights in your materials and must have permission to use them. Bespoke-deliverable rights transfer as the written offer states after payment. Third-party licences, open-source terms and reusable Enigma tools retain their own rights. Advertising sales, search rankings, platform approval and third-party uptime are not guaranteed.

Hosting and acceptable use

No unlawful content, infringement, fraud, abuse or attacks. Resource limits, backups/restoration, support and SLAs are defined in the agreed package. Material misuse/security risks may require proportionate suspension, with notice where practicable. Cloud subscription and client-site deployment are alternatives; maintenance responsibilities are agreed separately.

Privacy

Privacy policy · Cookie policy. Service acceptance is separate from optional analytics, advertising, Email and WhatsApp permission.

Complaints and law

Contact us with the order reference and issue; we acknowledge and seek a reasonable resolution. No exclusion overrides mandatory remedies, fraud liability or other non-excludable liability. Commercial limitations must be clear in the agreed offer and remain subject to law. Pakistan law governs to the extent permitted, without depriving consumers of mandatory home-jurisdiction protections or competent courts. We do not impose a waiver of mandatory consumer remedies.

Versions

The accepted version is recorded with the order. Website updates do not retrospectively remove your rights. Active-scope changes require agreement.